returns & shipping

Feel free to start returns through our portal: RETURN PORTAL

We stand by our merchandise 100% and we will accept returns on any unused and unwashed item within 30 days of purchase. Customers are responsible for return shipping charges except in the case of a manufacturing defect or if you choose Check Out +.

What is "Checkout+"
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for store credit or exchange for FREE. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy. If you would like to initiate a return , please click here to get the process started."

At this time, we cannot accept returns for items purchased from a retailer other than finnandemma.com.

When returning an item please use our RETURN PORTAL. This will help us efficiently process your return.

Please mail your return package to:

Finn + Emma®
1275 Bloomfield Ave.
Bldg. 5 Unit 28b
Fairfield, NJ 07004

Once we receive the original item(s), you will receive a credit in the amount you paid (this excludes any shipping costs). Refunds are made once the product is shipped back to us and we have had a chance to review the items.

If you would like help with an exchange, return, or new purchase, please email us at info@finnandemma.com or fill out our "contact us" form.

Returns for items purchased from a retailer other than finnandemma.com

If you purchased your items from one of our retailers, please contact the retailer directly for their return policy. At this time, we cannot accept returns for items purchased from a retailer other than finnandemma.com. 

 

SHIPPING

All orders will ship from Fairfield, NJ. For Free Shipping we use USPS and for all express orders we use UPS. We only offer free shipping to the contiguous U.S.
Orders.

We normally ship within 1 business day but in some cases such as holidays it can take a little longer.   For this reason we ask for some patience as shipping can take an additional 1-2 business days.  

WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGE. PLEASE CONTACT YOUR LOCAL POST OFFICE FOR ANY INQUIRIES REGARDING YOUR PACKAGE DELIVERY.

INTERNATIONAL SHIPPING:

Please know that once the package leaves the country we can not provide any further information regarding delivery other than what is provided in the USPS tracking system. If you have any delivery issues please reach out to your local postal service.

WE ARE NOT LIABLE FOR ANY SHIPMENTS ONCE THEY LEAVE THE USA. FINN + EMMA DOES NOT COVER ANY CUSTOM AND DUTY CHARGES. CUSTOMER IS RESPONSIBLE FOR CLEARING THE GOODS AND PAYING ANY FEES RAISED BY COUNTRY FOR CUSTOM AND DUTY CHARGES.